Control of operators' work
Learn the efficiency of each employee and the quality of their work.
It is convenient and easy to control remote operators.
Learn the efficiency of each employee and the quality of their work.
It is convenient and easy to control remote operators.
Instead of a set of supports for different communication channels.
Professional customer service without autoresponders or robots.
Communicating with live people in channels that are convenient for you:
Each channel has its own statistics: you can see the speed of responses, find out the frequent questions and estimate the quality of processing each request.
Analytics shows all the weaknesses and strengths of operators of a call center in each channel.
A knowledge base for quick customer service and newbie education.
Operator KPIs will show the successes and areas for development of your team.
Functional API with clear documentation for integration with: