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Industry-specific solutions

Online Shops

More orders

  • Sell in all channels convenient to clients: by phone, in chat, in messengers and social networks
  • Fewer wasted baskets, as the operator is always in touch with the chat and will help with the slightest question
  • Use automatic scripts to engage and serve customers over the phone and text channels

Higher employee efficiency

  • Scripts for operators for up sell and cross sell
  • Templates and hints in the chat for quick response to customers
  • Single window to work in all communication channels
  • Capturing customer behavior on the site. When the operator is just starting the communication, he already knows the customer's interests
  • A single customer communication history over all communication channels

Automation of routines

  • Operator and channel load analysis
  • Data on response speed and missed calls
  • Analysis of service quality and customer feedback
  • Online dashboard with key KPI and historical reports