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Industry-specific solutions

Outsourcing call centers

Working on a large number of individual projects

  • Omnichannel comunications - working in all communication channels: telephony, online chat, messengers, social networks, email
  • Intelligent call distribution among operator groups
  • Customer area with the ability to listen to call recordings and analysis of the results of the call center

Automation tools

  • Scripts and knowledge base for operators
  • Automatic calls in Preview, Progressive, Predictive and autoinformer modes
  • Data export and import
  • Database and customer CRM integration
  • WFM for flexible operator scheduling

Self-management of the system

  • Flexible setup of voice menus, scripts, outgoing calls
  • Quick correction of project logic at the customer's request
  • Scalability without business risk
  • High reliability - failure resistance at 99.999%

A wide range of control and analytical capabilities

  • Online dashboard with key call center metrics: First Contact Resolution, Service Level, Time to Answer, Average waiting time, Average Handling Time, etc.
  • Specialized analytics for outsourced contact centers: ROM, ROS, ROL financials, Overall Client Satisfaction, On Time Complaint Handling, etc.
  • Creation of historical reports to analyze the contact center activity