Banks and financial institutions
- Working with clients in all current channels: telephony, SMS, chats, messengers, social networks, emai
- Single history of client communication in all communication channels
- Single operator workspace for service in all communication channels
- Switching between communication channels without losing communication history
Sales increase in all channels
- Scripts and knowledge base for using reliable sales scenarios
- Increased conversion on the site due to customer engagement scenarios and fast chat consultations on any issue
- Consulting and helping clients in messengers even while roaming. Sending photos, files, links to improve the understanding of your product
- Fast processing of corporate mail for faster client decision making
Customer service management
- Automatic distribution of requests by department
- Keeping track of the most popular issues and customer problems with the product
- VIP customer priority service
- Integration with databases, CRM, etc.
- Ability to evaluate operator consultation in any channel
- Online dashboard to analyze the call center activity with all key indicators: Service Level, queue of calls in all channels, number of operators waiting, missed calls, etc.
- Reports generation: the most loaded channel, speed and quality of operators' work, efficiency of advertising channels, customer satisfaction, etc.