Industry-specific solutions
Dispatch rooms
Receiving requests in any channel
- Receiving requests over the phone, in the chat, in the messengers: Viber, Telegram, WhatsApp and Facebook Messenger
- Self-service system for independent call registration and feedback
- Ability to send text documents and photos to clarify your question
- Single communication history with the applicant in all communication channels
Operator opportunities
- Single operator workspace to work in all communication channels
- Omnichannel communication - switching between communication channels without losing history
- Wide possibilities of working with clients' requests: assigning or adding an agent, changing the status, closing the request
Applicant opportunities
- Leave a request in any convenient communication channel
- Check the request status in person or in two clicks on the self-service portal
- Automatic notification of applicant about change of status or closing of application by sms, Viber or phone
- Ability to leave a feedback on the quality of the application processing
Supervisor opportunities
- Online-dashboard for accepted, processed, overdue applications
- Automatic notification of change of request status
- Analysis of operators' activity and receiving feedback from applicants on the quality of the request execution