Everything for creating a contact center
- phone numbers
Omnichannel program for communicating with customers by voice and text from a single window
Omnichannel is when the solution to any customer issue is 2 times faster and he is more loyal to the company, and it costs you 2 times cheaper.
How does it work?
More than just a call center
No request will go unanswered.
All communication with the client in all communication channels - in one operator's Contactise Contact Center window
All IP-telephony capabilities for business. Sending and receiving sms from clients, creating a one-click mailing list
You will be able to consult and sell more. The customer won't leave the website after contacting you
Corporate messengers are a source of constant sales. Conveniently take orders and advise customers due to instant communication
Use callback to increase website conversion and customer loyalty
To receive orders and work with feedback from social networks
We've made email convenient. All emails go straight to the operator's window and are processed very quickly
What is an omnichannel call center
2 times fewer missed calls and operator errors
Operators do not need to switch between 5-6 separate services.
All communication occurs in a single window of Contactise Contact Center.
2 times faster and cheaper application processing.
You can earn more with fewer operators
When the client has changed the channel of communication, the conversation is not interrupted, but continues. The history of communication from the two channels is merged into one.
Call center analysis across all channels at your fingertips in one application
Each channel of communication has the same level of service and sales
It is convenient for the customer to communicate with the company, and it is easy and cheap for you to manage sales and service
Assess the difference between multichannel and omnichannel call centers
- Telephony works separately from everything else
- Webchat with a separate window for communication. Every client in the chat room is unknown to you, even if he has already applied
- The history of communication in each channel is different
- Each channel for the connection takes into account only its particular information
- Each channel has separate customer identification
- Telephony receives data on previous communications with the customer from all communication channels
- In-house chat on the website, the operator communicates all the time in a single window
- Generalcommunication history by a customer. You know what agreement he made with the operator in Viber, what documents he mailed and where he left off on the phone
- The system takes into account all previous customer communication with the company. For example, if the client was talking in Ukrainian in the webchat, he will not be asked to choose a language on the phone, but will be spoken to directly in Ukrainian
- You don't need customer identification. If he applies in a different channel, you recognize him immediately
Case 1. Card reissue from a bank
- Time required from the client's application to the bank to obtain a new card - 16 days. Channels of communication with the bank: Viber, bot, chat on the website, call center, physical bank department, mobile app.
Time required from the client's application to the bank to obtain a new card - 2 hours. Channels of communication with the bank: application, facebook messenger.
Case 2: A call center for servicing incoming requests in a large government agency
Handling incoming requests by phone, chat, e-mail. Number of operators required - 15.
Handling incoming requests by phone, chat, e-mail. Number of operators required - 7.
How to distinguish between real and fake omnichannelism, if everyone claims
Real omnichannelity cannot be realized by assembling a "zoo" of separate telephony, crm and webchat.
Because true omnichannelity requires each system to have access to a lot of data from all the other systems, which conventional integration does not do.
Software for sales, service and marketing automation
Omnichannel service for the best service.
Full-cycle sales contact center: from lead to transaction.
Omnichannel platform for marketing campaign automation.
You may also find useful these CRM Contactise features
- Voice Menu (IVR)
- Client card with custom fields
- Conversation recording
- Comments on calls and texts
- Tags for calls and texts
- Segmentation and customer search
- Callback request
- Tasks for operators
- Scripts (prompts) to operators
- Mass outgoing campaigns in Preview, Progressive, Predictive modes
- Import and export data and much more
Ready-made industry solutions
We have developed solutions for call centers that take into account the specifics of every industry
Real estate developers
The Public Sector
Additional program benefits
Work from a browser.
Login from anywhere in the world with username and password without installing
Integration with the CRM.
Functional API for integration with any CRM-system, billing and database
Call centre expansion within 1 hour after request
High reliability and security.
All data transmission is encrypted. This protects the data
A single support service that is responsible for the result
Instead of a set of supports for different programs. Communicating with live people in channels that are convenient for you.